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Refunds and Returns Policy

Returns policy.


If you are not 100% satisfied with your goods please return them for a refund OR exchange within 20 days of date of delivery. The date of delivery will be taken as the date given on your tracking reference.
If 20 days have gone by since we deliver your purchase, unfortunately we can’t offer you a refund or exchange.

The goods must be returned unused and in the same condition as received it. It must also be in the original packaging.
Green of Grey reserves the rights to refuse a refund or exchange if the goods returned are deemed to have been damaged, worn or tampered with. This does not affect your statutory rights.

We will refund you what you paid for the goods but not the delivery charge.

You will be responsible for paying for your own shipping costs for returning your item.
If you are returning an item because of an error on our part or because it is faulty, we will be happy to refund your costs incurred in sending it back.

To complete your return, we require a receipt or proof of purchase, and the returns form. If you lose it, you can download it here 

Additional non-returnable items:
-Any item that is returned more than 20 days after delivery.

 

Refunds


Once we receive your parcel we will action any refund due within 48 hours and you will receive a refund confirmation email. Please allow an additional 2-5 days for the credit to post to your account, as each bank's processing times varies. Please note that we do not have any control over this part of the process. We are not liable for, and cannot take any responsibility for, any bank charges that you may incur during the refund process.
PLEASE READ the article Shipping your return below.

 

Late or missing refunds


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@greenofgrey.com

Sale items


Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges

If you need an exchange, send us an email at info@greenofgrey.com telling us the replacement item you want.


If your replacement item is not available, we will tell you if we are able to make it.
If you want us to keep for you a replacement item we recommend you send us a proof of shipping of the returned item.This can save the bothersome issue of us selling out of your item by the time your returned item has reached us.


Along with the item you wish to return for an exchange, please enclose the delivery & returns note inside your parcel. State clearly that you would like an exchange, give the reason for the exchange and detail the item you would like to receive in exchange for the item purchased. We are only able to exchange an item for the same style in a different colour/size.


Once we receive your return we will get in contact with you and process your request.
PLEASE READ the article Shipping your return below.

Shipping Your Return


Green of Grey does not cover the cost of international returns by post. Please return your items via the Post Office, not a courier service as your parcel could become stuck in customs and you will be responsible for any fees incurred. Clearly mark on the returns & exchanges note included with your order which items you are returning; the reason for returning them and whether you would like an exchange or refund. We are only able to exchange an item for the same style in a different colour/size. Please ensure this form is enclosed inside your parcel before sending. For your protection we advise that you use a recorded delivery service and obtain a 'Proof of Posting Certificate'. We cannot accept liability for goods that get lost or damaged in transit back to us.

The address to return items to is:
Green of Grey
Carrer del Farell 6, 3º1ª
08014 Barcelona
Spain

PLEASE NOTE: Items being returned from outside the European Union must be CLEARLY MARKED on the custom form & outside of the package: “EXCHANGES” or “REFUND”.



 

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